M:Did you have a lot of friends when you were young?
W:I didn’t really make any close friends then, because I liked going off in the morning, and I mean this was on the school holidays, riding a bike away with a few books in the basket and finding a nice place to read.
M:Customer service, Antony Grant speaking. How may I help you?
W:I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we’ll take off on Saturday. It’s only two days away. What am I supposed to do?
M:I’m really sorry, madam. I’ll check right away. Would you please tell me your order number?
W:It’s CE 2938.
M:Err, just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the correct size bag sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience cause by our mistake. I promise it won’t happen again.
W:Okay. Well, thank you.
M:Thank you, madam, for choosing Linch Mail. I hope you have a wonderful vacation.
M:Juliet, you chose not to go to college, why? Was it about money?
W:Well, I don’t want to sit here and say I was too poor to go to college. But the fact is that we didn’t have the money. Though my mum probably could have made enough somehow; I probably could have worked harder at school and got a better grade, so it’s really I didn’t get to go to college. I have wished to go back to school every other week. It just wasn’t my path.
M:At the time did you feel like you were missing something?
W:My best friend went off to university, and I just remember every time I talk to her. It all sounded so fun and so great. And here I was selling tennis shoes and getting on the bus every day to work in town. We both thought the other person’s life was so much more exciting. I was trying seemed to exciting to her, and she would talk about studying for finals and going to parties, and I thought,“God, she’s so perfect!”